5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard companies are capable of supplying the support that property managers want, but too often do not due to a lack of continuing quality management procedures.
Security guard companies are unlike any vendor a property supervisor usually hires. If you hire a painter, you are able to see whether they are doing their tasks by taking a look at the walls. But when you hire a security guard company, how often can you determine if the protector company is doing their job which includes running background checks and drug screenings, providing great training for your guards, and effectively tracking and supervising your guards. In most cases they likely are, but it is crucial to implement a method of verification and quality management to ensure that problems connected with the deficiency of performing these tasks don’t begin to happen.
In this article we’ll discuss five (5) simple actions to enhancing your safety guard service and achieving everything you imagine as your ideal keyholding hertfordshire.
Display Your Guards Qualifications
In most states, guards have been mandated to have a predetermined level of training before they could begin working as security guards. If your condition is one of these states, ensure your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then investigate the sort of training that is being provided by your security company and inquire does it seem adequate.
It is also your security guard firm performing background and drug screenings on all your guards until they send them to your own property? If they are, they should be supplying you with verifications. Otherwise, why?
Another superb way to screen if the protector is a good match for your house is to conduct a short”interview” to get a sense of the guard and also to explain your expectations. This first conversation can tell you a good deal on what to expect from that shield and it provides you a chance to request another shield if you feel it is necessary.
Evaluate Guard Training
Although most security guard companies have an extremely thorough orientation that introduces every shield to the company itself, in many circumstances the guard’s orientation to his assigned land is not quite as complete. We call the orientation for the assigned land”Site Specific Training”. Learn What your site specific training resembles:
• Does it happen at your premises?
• How long is each new officer educated?
• How long can the security firm double lender?
• How thoroughly are your post orders explained?
Determine the answer to every one of the questions and be sure they match what you believe is sufficient. You should even consider sitting in on your safety guard business’s orientation and also your site special training to acquire an understanding of what goes into preparing a shield to operate at your premises.
Inspection Your Guard’s Supervision
Guard supervision is one of the more important factors of very good security guard support. When security companies provide poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the protector to learn and better understand their responsibilities. When the guards aren’t being supervised, they begin to feel their job is not significant and they begin to see themselves as less of a part of the security team. When guards don’t feel like part of your team it typically contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers may not be included. If your contract does not require onsite oversight, how can your security guard firm remotely supervise its guards? Outside of the normal security firm field supervisor spot checks, the two methods of distant oversight that prove most successful are:
If your guards are required to make rounds of your premises, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a distant way of tracking the guards while they are on your premises. These monitoring systems allow the security guard company to monitor the time and log the action of the guards while they are making rounds to several areas on your premises. Many Officer Tour Tracking Systems can generate reports that enable the safety guard firm to quickly acquire an understanding of if the protector is making rounds. The property manager should also be given with an abridged version of these reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that using a method for guards to check in frequently with the safety guard company provides a way of making sure each guard is safe and alert. Using guards check-in frequently with the safety guard company, at least every 30 minutes, guards believe their security is important and being awake and alert is an significant part their job.
Inspect Your Favorite
After hours inspections of your guards are always great ways of finding out just what is happening with your safety as you aren’t there. Through these inspections, be sure to ask your safety guards questions regarding their responsibilities and duties to ensure they know their tasks. In reality, we suggest having your safety guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) by a certified security consultant as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when choosing a security consultant be confident the consultant is not actually a security guard company. If so, your audit is guaranteed to turn up problems with your current security guard company.